JBX & Company is a Customer Experience, Brand Strategy and Marketing Management Consultancy with a strong digital expertise. We are based in Dubai and the global partner specialised in all aspects of omnichannel customer experience for premium and luxury brands across industries.
Through our customer experience excellence approach, we combine transparent turn-key solutions with sustainable brand strategies along the entire digital and physical customer journey with focus on the ultimate customer delight as well as business growth targets.
We at JBX & Company are turning your brand into the lighthouse of your industry, your employees into brand ambassadors and your customers into loyal fans.
JBX & Company makes your client the uncompromised pinnacle of your brand story by curating an effortless, unprecedented and bespoke luxury lifestyle experience.
Our expertise to help you unfold the perfection of your omnichannel customer experience is the key to excite your community.
We are the experts to convert your customers into loyal fans and amplify your brand into the supreme level of business excellence, thus sustainable growth.
OUR SERVICES
We at JBX are the Client Experience & Brand Strategy Company and provide strategic consultancy, project management and turn key solutions for premium and luxury brands across industries.
We are specialized in customer brand and lifestyle experience, brand strategy, marketing management, omnichannel cx, customer lifecycle management, crm, sales channel development, mystery shopping, customer satisfaction and business process design.
In addition we do have a strong background in digital transformation and mapping out relevant system landscapes.
Strategy
Consulting
Customer Experience. Insights. Business Processes. Sustainable Growth.
ACADEMY
Education. Coaching. Training. Learning. People Development.
Brand & Lifestyle
Experience
Excitement. Experiential. Lifestyle. Community. Engagement.
Consumer Dynamics
%
of luxury consumers consider brand experience such as heritage and authenticity as important when making purchasing decisions.
%
of luxury consumers prefer brands that offer a customized service experience and indicate a growing desire for unique and tailored luxury service offerings.
%
of luxury consumers state that they are more likely to make a luxury purchase if they receive a seamless and omnichannel personalized customer as well as brand experience.
%
of luxury consumers reporting that they are very loyal to luxury brands if an exceptional customer service, and a strong emotional connection with the brand is provided.
INSIGHTS
Emerging
Luxury CX Trends
In the realm of luxury, customer experience (CX) has always played a pivotal role in defining brand success. With an ever-evolving landscape and discerning clientele, luxury brands are continuously striving to create exceptional experiences that resonate with their customers. As we delve into 2023, several emerging trends are shaping the future of luxury CX, setting the stage for brands to elevate their interactions and foster long-lasting relationships. Let's explore some of these captivating trends.
Unleashing
the Luxury Thrill
Luxury has always been synonymous with opulence and exclusivity. However, in the ever-evolving world of luxury lifestyle experiences, the focus has shifted towards creating unique and unforgettable moments that go beyond material possessions. As the desire for extraordinary experiences grows, luxury brands are pushing boundaries by offering captivating driving experiences that blend adrenaline, craftsmanship, and unparalleled elegance. In this article, we delve into the emerging trends that are driving luxury lifestyle experiences to new heights, fueling the passion for exceptional driving adventures.
Next Level Retail Experience. The Seamless Fusion.
In today's interconnected world, customers expect a seamless and unified experience across all touchpoints. The convergence of physical and digital channels has given rise to the concept of the omnichannel customer experience journey. As technology continues to shape consumer behavior, businesses must adapt and leverage the power of this seamless fusion to create unforgettable customer experiences. In this article, we delve into the significance of a seamless physical and digital omnichannel journey and explore how it can drive customer satisfaction, loyalty, and business growth.