OUR SERVICES

Academy

Education. Coaching. Training. Learning. People Development.

Luxury client experience starts with an inside-out approach by choice, thus is primarily curated by a luxurious employee experience.

We partner with premium and luxury brands to design and deliver training, coaching and mentoring to your frontline teams, Manager and C-Suite, equipping them with the tools and competencies they require to deliver exceptional and effortless client- and brand experiences.

Whether based on one-to-one or a group, within our tailormade coaching programmes we analyse the individual needs, set relevant goals and equip you with the respective technique. We guide you and your teams according to your requirements for success and in order to become the future experts.

Luxury client experience starts with an inside-out approach by choice, thus is primarily curated by a luxurious employee experience.

We partner with premium and luxury brands to design and deliver training, coaching and mentoring to your frontline teams, Manager and C-Suite, equipping them with the tools and competencies they require to deliver exceptional and effortless client- and brand experiences.

Whether based on one-to-one or a group, within our tailormade coaching programmes we analyse the individual needs, set relevant goals and equip you with the respective technique. We guide you and your teams according to your requirements for success and in order to become the future experts.

01

COACHING

02

TRAINING

03

BESPOKE TRAININGS

01

COACHING

  • Marketing Managment
  • Brand Managment
  • Community and Brand Amplifiers
  • CX Strategy
  • CRM Strategy
  • Sales Channel Coaching
  • One to One Coaching
  • Shadowing on the Job
  • Mentoring

02

TRAINING

  • Mastering brand experience
  • Become a brand CX ambassador
  • Customer experience training
  • Customer concierge training
  • Skill training for digital and physical CX
  • Skill training for direct customer facing staff
  • Skill training for indirect customer facing staff

03

BESPOKE TRAININGS

  • Individual curated training programmes
  • Technical System Trainings

HOW WE CONSULT YOU

We help you assess your individual strengths and opportunities relevant for growth-oriented characteristics of your business environment.

We focus on organizational development and convert your requirements into meaningful and customized training as well as coaching programmes.

We help you initiating the transformational change to cultivate subsequent and sustainable growth.

TRAINING

  • Programme definition
  • Status quo and assessment
  • Definition of learning path
  • Definition of success tiers
  • Training execution
  • Certification

COACHING

  • 1 to 1 coaching
  • Team and group coaching
  • Corporate coaching
  • Supervision
  • Mentoring
  • Shadowing

TRANSFORMATION

  • Transactional development
  • Transitional development
  • Cross departmental change
  • Organizational change