OUR SERVICES

Strategy
Consulting

Customer Experience. Insights.
Business Processes.
Sustainable Growth.

We are your partner for luxury customer experience consultancy and project management. Whether one time projects or long-term retainer consultancy, we are specialized from analysing your environment towards the implementation of relevant success measures.

From luxury brand strategies, community- and lifestyle management, omnichannel client experiences towards brand experience activations in order to engage with your clients along the entire customer journey.

Sharing our expertise is our passion, transforming them into accountable actions is our desire. We companioning with you or take the complete project lead and implementing agreed concepts, KPI’s and measures – from the initiation phase towards the quality assurance.

We are your partner for luxury customer experience consultancy and project management. Whether one time projects or long-term retainer consultancy, we are specialized from analysing your environment towards the implementation of relevant success measures.

From luxury brand strategies, community- and lifestyle management, omnichannel client experiences towards brand experience activations in order to engage with your clients along the entire customer journey.

Sharing our expertise is our passion, transforming them into accountable actions is our desire. We companioning with you or take the complete project lead and implementing agreed concepts, KPI’s and measures – from the initiation phase towards the quality assurance.

01

Research & Insights

02

Customer Experience

03

Brand Strategy

04

Marketing Strategy

05

CUSTOMER RELATIONSHIP MANAGEMENT

06

Digital Platforms & Transformation

07

Data & Analytics

01

RESEARCH
& INSIGHTS

  • Mystery Shopping
  • Consumer Insights
  • Business Insights
  • Customer Segmentations
  • Target Group Definition

02

Customer

Experience

  • Omnichannel Strategy
  • Customer Journey
  • Customer Touchpoints
  • Service Design
  • Content Strategy
  • Client Storytelling
  • KPIs & Conversions

03

Brand

Strategy

  • Community Management
  • Ambassadors & Influencers
  • Sponsoring Strategy
  • Brand Cooperation’s

04

Marketing

Strategy

  • Marketing Planning
  • Marketing Budgeting
  • Direct Marketing
  • Social Media & Content
  • Digital Marketing
  • Above the line marketing
  • Below the line marketing

05

CUSTOMER
RELATIONSHIP
MANAGEMENT

  • Customer Satisfaction
  • Customer Lifecycle Management
  • Sales Channel Development
  • Sales Funnel Optimization
  • Data Quality Management
  • Purchase Prediction Strategy
  • Churn Prevention Strategy
  • Contact Interaction Centre Management
  • KPIs & Conversions

06

Digital Platforms & Transformation

  • Customer Relationship Management Systems (CRM)
  • Data Management Platforms (DMP)
  • Customer Data Platform (CDP)
  • Marketing Automation Platform (MAP)
  • Dealer Management Systems (DMS)
  • Contact Interaction Centre Systems (CIC)
  • NFT’s & AI
  • Web3 & Metaverse

07

Data

& Analytics

  • Data Collection Strategy
  • Data Analytics
  • Data Insight Strategy

OUR APPROACH

Consultancy. Project Management.

Whether we partner with you for a strategic consultancy project, lead your project management, help you tailor an impactful coaching and training program or curate and execute an exhilarating brand experience. Our lean process and operational support is based on efficiency, flexibility, execution and sustainable success.

We guide you to success by providing you all answers to your questions:

Where are you now?

1. Initiation Talk & Interviews
2. As Is Analysis & Market Research
3. Client and Persona Segmentation

Where do you would like to be?

1. Ideation
2. Trend Analysis
3. Goal Setting

How you will get there?

1. Strategic Planning
2. Concept Development
3. Roadmap & Timeline

How do you transform?

1. Strategy Execution & Implementation
2. Brand Experience Activation
3. Stabilization & Coaching

How do you take over the lead?

1. Train the Trainer
2. Measurement & Controlling
3. Quality Assurance & Amplification

HOW WE CONSULT YOU

Whether we partner with you for a strategic consultancy project, lead your project management, help you tailor an impactful coaching and training program or curate and execute an exhilarating brand experience. Our lean process and operational support is based on efficiency, flexibility, execution and sustainable success. We guide you to success by providing you all answers to your questions.

1

WHERE ARE YOU NOW?

  • Initiation Talk
  • Interviews
  • As-Is-Analysis
  • Market Research
  • Persona Segmentation

2

WHERE WOULD YOU LIKE TO BE?

  • Ideation
  • Data and Trend Analysis
  • Goal Setting

3

WHERE ARE YOU NOW?

  • Strategic Planning
  • Concept Development
  • Roadmap & Timeline

4

HOW DO YOU TRANSFORM?

  • Strategy Implementation
  • Brand Experience
  • Brand Activation
  • Stabilization & Coaching

5

WHERE ARE YOU NOW?

  • Train the Trainer
  • Measurement
  • Controlling
  • Quality Assurance
  • Amplification

STRATEGY CONSULTING & SUPPORT

CORPORATE PROGRAMMES

We take the lead and carry out your corporate programmes as an extended arm of your headquarter.

RETAIL PROGRAMMES

We conduct ideation workshops in order to translate your growth targets into meaningful concepts and strategies

INCENTIVE TARGETS

We run the readiness check for your incentive targets and prepare you to achieve your goals on the road to your customer centric organization.

AWARD PREPARATION

Whether you are striving for an annual CX or marketing award. We guide you through the preparation and plug in the relevant strategy for you to become best in class.