OUR SERVICES
Strategy
Consulting
Customer Experience. Insights.
Business Processes. Sustainable Growth.
We are your partner for luxury customer experience consultancy and project management. Whether one time projects or long-term retainer consultancy, we are specialized from analysing your environment towards the implementation of relevant success measures.
From luxury brand strategies, community- and lifestyle management, omnichannel client experiences towards brand experience activations in order to engage with your clients along the entire customer journey.
Sharing our expertise is our passion, transforming them into accountable actions is our desire. We companioning with you or take the complete project lead and implementing agreed concepts, KPI’s and measures – from the initiation phase towards the quality assurance.
We are your partner for luxury customer experience consultancy and project management. Whether one time projects or long-term retainer consultancy, we are specialized from analysing your environment towards the implementation of relevant success measures.
From luxury brand strategies, community- and lifestyle management, omnichannel client experiences towards brand experience activations in order to engage with your clients along the entire customer journey.
Sharing our expertise is our passion, transforming them into accountable actions is our desire. We companioning with you or take the complete project lead and implementing agreed concepts, KPI’s and measures – from the initiation phase towards the quality assurance.
01
Research & Insights
02
Customer Experience
03
Brand Strategy
04
Marketing Strategy
05
CUSTOMER RELATIONSHIP MANAGEMENT
06
Digital Platforms & Transformation
07
Data & Analytics
01
RESEARCH
& INSIGHTS
- Mystery Shopping
- Consumer Insights
- Business Insights
- Customer Segmentations
- Target Group Definition
02
Customer
Experience
- Omnichannel Strategy
- Customer Journey
- Customer Touchpoints
- Service Design
- Content Strategy
- Client Storytelling
- KPIs & Conversions
03
Brand
Strategy
- Community Management
- Ambassadors & Influencers
- Sponsoring Strategy
- Brand Cooperation’s
04
Marketing
Strategy
- Marketing Planning
- Marketing Budgeting
- Direct Marketing
- Social Media & Content
- Digital Marketing
- Above the line marketing
- Below the line marketing
05
CUSTOMER
RELATIONSHIP
MANAGEMENT
- Customer Satisfaction
- Customer Lifecycle Management
- Sales Channel Development
- Sales Funnel Optimization
- Data Quality Management
- Purchase Prediction Strategy
- Churn Prevention Strategy
- Contact Interaction Centre Management
- KPIs & Conversions
06
Digital Platforms & Transformation
- Customer Relationship Management Systems (CRM)
- Data Management Platforms (DMP)
- Customer Data Platform (CDP)
- Marketing Automation Platform (MAP)
- Dealer Management Systems (DMS)
- Contact Interaction Centre Systems (CIC)
- NFT’s & AI
- Web3 & Metaverse
07
Data
& Analytics
- Data Collection Strategy
- Data Analytics
- Data Insight Strategy
OUR APPROACH
Consultancy. Project Management.
Whether we partner with you for a strategic consultancy project, lead your project management, help you tailor an impactful coaching and training program or curate and execute an exhilarating brand experience. Our lean process and operational support is based on efficiency, flexibility, execution and sustainable success.
We guide you to success by providing you all answers to your questions:
HOW WE CONSULT YOU
Whether we partner with you for a strategic consultancy project, lead your project management, help you tailor an impactful coaching and training program or curate and execute an exhilarating brand experience. Our lean process and operational support is based on efficiency, flexibility, execution and sustainable success. We guide you to success by providing you all answers to your questions.
1
WHERE ARE YOU NOW?
- Initiation Talk
- Interviews
- As-Is-Analysis
- Market Research
- Persona Segmentation
2
WHERE WOULD YOU LIKE TO BE?
- Ideation
- Data and Trend Analysis
- Goal Setting
3
WHERE ARE YOU NOW?
- Strategic Planning
- Concept Development
- Roadmap & Timeline
4
HOW DO YOU TRANSFORM?
- Strategy Implementation
- Brand Experience
- Brand Activation
- Stabilization & Coaching
5
WHERE ARE YOU NOW?
- Train the Trainer
- Measurement
- Controlling
- Quality Assurance
- Amplification
STRATEGY CONSULTING & SUPPORT
CORPORATE PROGRAMMES
We take the lead and carry out your corporate programmes as an extended arm of your headquarter.
RETAIL PROGRAMMES
We conduct ideation workshops in order to translate your growth targets into meaningful concepts and strategies
INCENTIVE TARGETS
We run the readiness check for your incentive targets and prepare you to achieve your goals on the road to your customer centric organization.
AWARD PREPARATION
Whether you are striving for an annual CX or marketing award. We guide you through the preparation and plug in the relevant strategy for you to become best in class.